Privacy Policy

Last updated: 13 August 2025

Introduction

Chloe’s Hand & Heart ("me", "my", or "I") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how I collect, use, store and disclose your personal information when you interact with me via my Etsy store or related services.

1. What Information We Collect

When you purchase from my Etsy store or contact me via Etsy, Etsy provides me with certain information necessary to fulfil your order. This includes:
- Your name

- Phone number (possibly)
- Email address
- Postal address
- Payment method (we do not see your full payment details)
- Order details
- Any other information you voluntarily provide via Etsy messages

If I do not collect this information, I may be unable to post the product. If this occurs, I will not be liable to any loss to you but you will receive a full refund.

I may also collect additional information if you contact me via email or social media (Facebook).

2. How Etsy Collects Your Data

Your personal data (unless collected via email and/or social media) is primarily collected by Etsy, not me. Etsy handles your data in accordance with its own Etsy Privacy Policy: https://www.etsy.com/au/legal/privacy

I encourage you to review Etsy's privacy practices to understand how your data is managed platform-wide.

3. Why I Collect Your Information

I collect and use the information provided to me via Etsy to:
- Process and ship your order
- Communicate with you about your order or customisation requests
- Provide customer service and support
- Comply with Etsy’s Seller Policies and Australian legal obligations (e.g. for tax or consumer law)

4. Disclosure of Personal Information

I do not sell or rent your personal information.

I only share your data with third parties in the following situations:
- To fulfil your order – e.g. sharing your name and postal address with Australia Post
- To comply with the law – e.g. if required by a court or government agency
- To resolve disputes – e.g. with Etsy or payment processors if necessary

All third parties we use are required to maintain the confidentiality of your information.

An overseas recipient that is likely to receive access to customers’ personal information is Etsy Ireland UC and any other country Etsy uses to provide products and services, which may include overseas financial services. Etsy also uses third-party providers, business partners, professional advisors, industry authorities, etc. I encourage you to read Etsy’s Terms and Conditions, Privacy Policy and other information provided by Etsy in relation to this.

My Privacy Policy does not replace Etsy’s Privacy Policy.

5. Storage and Security

I only retain personal data obtained through Etsy as long as necessary to fulfil your order, meet my legal obligations and resolve any disputes.

Data is stored securely through Etsy's platform, and I may store necessary records in secure locations.

6. Direct Marketing

We do not use Etsy-collected personal information for direct marketing unless you separately opt-in if these services are available.

If you do opt in, you can unsubscribe at any time.

7. Access and Correction of Your Information

You may request access to or correction of the personal information I hold about you. To do so, please contact me directly via my email address.

Please note: Etsy may also hold and control parts of your personal data. You can contact Etsy directly or update your account settings through your Etsy profile.

8. Privacy Complaints

If you believe I have mishandled your information, please contact me via my email address (below) and I will respond promptly.

If you're not satisfied with my response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
📞 1300 363 992
🌐 www.oaic.gov.au

If I am contacted by the OAIC, I will follow all necessary instructions provided to me by the OAIC to resolve the complaint.

9. Changes to This Policy

I may update this Privacy Policy from time to time. All updates will be posted here with a revised "last updated" date. Your continued use of my services via Etsy indicates your acceptance of any updates.

10. Contact Me

If you have any questions or concerns about this Privacy Policy or your personal information, please contact me at:

Chloe’s Hand & Heart
📧 Email: chloe@chloeshandandheart.com.au